FAQ and Contact

Our jewellery is made of 316L stainless steel, a material valued for its strength, durability, and ease of care.

Depending on the model, several finishes may be offered: Gold, Rose Gold, or Silver. The materials and finishes available are always specified in the features of each product.

As a general rule, our stainless steel jewellery can be worn in contact with water, including in the shower or while washing your hands. This material is resistant to water and corrosion while maintaining its shine over time.

Important exception: jewellery containing a photo, whether visible or projected, should not be worn in contact with water. Moisture could enter the jewellery and damage the photo or the projection mechanism.

To keep your jewellery in the best possible condition for as long as possible, we also recommend avoiding chemical products, perfume, seawater, chlorinated water, and intense physical activities.

Since precautions may vary depending on the model and its customization, each product page has its own FAQ. There, you will find specific recommendations tailored to the piece of jewellery you are interested in.

Our jewellery is crafted from stainless steel, a material that does not rust, oxidize, or naturally lose its shine. However, as with all jewellery, regular maintenance is essential to preserve its brilliance over time.

Here are some simple tips to follow:

✅ Do:

• Clean your jewellery with a soft, non-abrasive cloth after wearing it.
  
• Store your pieces in their original box or a dry case, away from moisture and direct light.

❌ Don't:

• Let them come into contact with perfumes, household products, lotions, or any harsh chemicals.
• Wear your jewellery during intense activities, at the beach, in the pool, or in the shower, especially for designs featuring photo projections, rhinestones, or delicate stones.
  

What should I do if my jewellery still tarnishes?

Light tarnishing can occur over time or with prolonged exposure to moisture. In this case:

• Gently rub with a clean, dry cloth.
• If necessary, use a slightly dampened cloth without any chemical products.

💬 If you are in doubt, or if the condition of your jewellery seems abnormal, our customer service team is here to help at elise@mon-cadeau-unique.com. We will guide you toward the best solution.

Our jewellery is primarily designed for women, with a wide selection of necklaces, bracelets, customizable rings and Earrings.

However, we also offer:

• Styles for men, including certain bracelets with a sleek, masculine design.
• Unisex jewellery, designed to suit any style.
• Children's ID bracelets, perfect as a first piece of jewellery or for a special occasion.

Yes, all our jewellery is covered by a warranty against manufacturing defects.

If you encounter any issues upon receipt or in the weeks following your purchase, please do not hesitate to contact our customer service team to find a quick solution.

You can engrave a first name, a word, a date, or a short personal message, provided it respects the character limits specific to each piece of jewellery.

Here are some useful details:

• 🈯️ Languages: you can engrave in the language of your choice. For special scripts (e.g., Arabic), please ensure you provide the exact text to be engraved.
• 💬 Special characters: we accept the majority of symbols such as @, &, *, ♡, etc.
• ⚠️ Spaces and accents: some models, particularly those with metal cutouts, do not allow accents or spaces. For example, “Célia” will be engraved as “Celia”.

✍️ We reproduce exactly what you enter (uppercase, lowercase, symbols, etc.). It is therefore essential to check your text carefully before confirming your order.

📌 Each piece of jewellery has its own technical constraints: available space, character count, the possibility of engraving one or two sides, etc. All this information is indicated on the product page.

💡 And don’t worry: if an issue is detected with your customization, our team will contact you promptly by email to find a solution together before production.

📬 If you have any questions, our customer service team is at your disposal at elise@mon-cadeau-unique.com.

Most of our jewellery, whether necklaces or bracelets, features a standard length accompanied by an adjustable extension, for example 45 cm + 5 cm for necklaces. This allows for a comfortable fit according to your preference.

Other models are available in several fixed sizes, to be selected directly on the product page.

📌 Important:

• If no size can be selected, it means that the piece of jewellery is offered in a single, fixed length.
  
• Once a piece of jewellery has been personalised, it is no longer possible to modify its size or shorten it.

We recommend that you carefully check the dimensions indicated in the product description before placing your order.

Once your payment has been made, you will immediately receive a confirmation email at the address you provided.

If you do not see it in your inbox, please remember to:

• Check your spam or junk folder.
• Search for the keyword “Mon Cadeau Unique” in your inbox.

If you still haven’t received anything after 20 minutes, please contact our customer service team:

• Via our contact form (click here)
• Or by email at: elise@mon-cadeau-unique.com

⏳ If you do not receive a response from us within 24 hours, please also remember to check your spam folder.

You may modify or cancel your order within 12 hours of confirmation by contacting us at elise@mon-cadeau-unique.com.

⚠️ After this period, it is no longer possible to cancel it, even if the order has not yet been shipped. The personalisation and production of the piece will have already begun and can no longer be interrupted.

Contact us as soon as possible at elise@mon-cadeau-unique.com. If production has not yet begun, we will be able to adjust the information (engraving, photo, etc.).

Once manufacturing has started, no modifications can be guaranteed.

Yes, as long as your order has not been prepared for shipment.

Quickly send your new complete address (name, street, postal code, city, country) to elise@mon-cadeau-unique.com.

We do not include any invoice in the parcel to preserve the gift effect.
If you wish to receive your invoice, simply send us a request by email at elise@mon-cadeau-unique.com.

At Mon Cadeau Unique, every piece of jewellery is more than just an accessory: it is a personalised creation that carries emotion.

⌛ The production time depends on the piece of jewellery, the technique used, and the chosen personalisation options.

As a guideline:

• Jewellery with photo projection or engraving: approximately 4 to 5 business days
• Custom laser-cut jewellery: approximately 7 to 12 business days

These estimates may vary from one model to another.

📌 The production time for each piece of jewellery is indicated directly on its product page, under the "Shipping and delivery" tab.

✨ This preparation time allows our workshops to take the necessary care in crafting your personalised jewellery.

Once your piece of jewellery has been crafted, it is shipped with an estimated delivery time of 6 to 12 business days for metropolitan France, Belgium, and Switzerland.

Delivery times may vary for international orders depending on the destination.

Delivery is free on orders over £49, unless otherwise stated during promotions. Below this amount, delivery charges are calculated automatically at checkout.

You will receive an automatic shipping email as soon as your order leaves our workshop. This email will contain:

• Your order number (e.g., #3404)
• A tracking number (e.g., 1Z5F44813600X02768)
• A link to our dedicated page:
  👉 https://mon-cadeau-unique.com/apps/suivi-colis

⏳ Note: tracking synchronization may take up to 24 hours after shipment.

Visit our tracking page:
👉mon-cadeau-unique.com/apps/suivi-colis

Enter your order number (e.g., #3404) and your email address. You will see the delivery status of your package in real time.

• Check with your family, neighbors, or building manager
• Check your mailbox and the surrounding area
• If you cannot find the package, contact us immediately at elise@mon-cadeau-unique.com with your order number.
  We will open an investigation with the carrier.

No need to worry, this is normal! Some items are shipped separately for faster delivery. The rest of your order will arrive shortly.

🛑 Personalised jewellery

As they are made to order according to your specifications, personalised jewellery cannot be returned, exchanged, or refunded, except in the event of a defect or damage noted upon delivery.

In accordance with European legislation, the right of withdrawal does not apply to this type of item.

✅ Non-personalised jewellery

Returns are possible within 14 days of receipt. Items must be new, unworn, and returned in their original packaging.

Return shipping costs are your responsibility.

To make a request, contact us at elise@mon-cadeau-unique.com indicating:

• Your order number
• The reason for the return
• And if possible, proof of purchase (confirmation email or invoice)

We are sincerely sorry for this inconvenience. At Mon Cadeau Unique, every piece of jewellery is carefully checked before shipment, but an incident during transit can unfortunately occur.

📩 If your jewellery arrived damaged:

1. Contact us within 14 days of receipt at elise@mon-cadeau-unique.com
2. Include the following in your message:

• Your order number
• A description of the issue
• One or more clear photos of the damaged jewellery
• A photo of the packaging if it is damaged

We will offer you a quick and suitable solution: replacement, reshipment, or a refund, depending on the case.

We make every effort to faithfully reproduce each personalisation according to your instructions (name, message, photo, etc.). However, in rare cases, an error may occur during manufacturing.

📩 If the personalisation you received does not match what you ordered:

1. Contact us within 3 days of receipt at elise@mon-cadeau-unique.com
2. Include the following in your message:

• Your order number
• One or more clear photos of the jewellery received
• The exact text or photo you provided when ordering

🛠️ If the error is confirmed on our part, we will proceed to create a new piece of jewellery free of charge, or we will offer an equivalent solution based on your preference.